SHIPPING & RETURNS


SHIPPING CHARGES

Shipping and handling rates vary based on the product, its size and volume, the packaging used and the shipping destination. You will see the final shipping and handling charges at the time of checkout after you provide the shipping address for your order. 

Shipping is free for domestic order; Int'l shipping charges apply for all Int'l orders. 

EXCHANGES & RETURNS

We want you to love what you purchase, but if something isn’t right do let us know.

In the unlikely event that something you ordered from dvaaclothing.com is damaged or defective, or if product delivered is different from what you had expected in size or style, you may return the product.

Please ensure the product is unused and in the same condition as you received it with original invoice, and preferably in its original packaging. Please return the product within 14 days from the date on which your order was delivered. Initiate the return or exchange by going to Return & Exchange Portal 

Please contact us at support@dvaaclothing.com to initiate returns or exchange related questions. Read Exchange, Returns and Refund from "Terms and Condition" for more details.

Courier it to the following address:
DVAA 
47 F/4 Dr. Ramasamy Salai, First Floor,
KK NAGAR, Chennai, TN 600078, INDIA
+91 984-017-6414

All returns/exchanges are subject to quality check at our end. Please note we only accept return/exchange within 14 days of delivery date; also we do not accept return/exchange for made-to-order/custom items and accessories, unless it is a quality defect.

Returns/exchange shipment cost is borne by you

REFUNDS

Refunds are processed back to your original mode of payment once we received the order back and the refunds are processed within 5-10 business days from the date of return order.  

DUTIES & TAXES FOR INTERNATIONAL ORDERS

Duties & Taxes for international orders are not included in your order, and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry and they vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent.

SHIPPING OF PRODUCTS

All orders are processed from our own warehouse in Norwood, NJ USA or Chennai, Tamil Nadu, India. Orders will be delivered to the shipping address mentioned at the checkout. 

TRACKING PACKAGE

Orders that have been processed and shipped can be tracked visa consignment/tracking number on the shipping agency's website. Once your order is shipped, we will mail you your tracking number along with information about the shipping agency. You can also track your order status on our web boutique, from the "Order Status" link under "Customer Assistance" in the website footer.

NON-AVAILABILITY ON DELIVERY

Our delivery partners will attempts to deliver the packages three times before they return it to us. Please provide the complete & accurate shipping address including zip-code and a mobile number. This will help us in delivering your order faster. 

MODES OF PAYMENT

We accept all major debit and credit cards (Including Visa, Mastercard, and Amex) 


CONTACT US

support@dvaaclothing.com